User-FAQs

Answers to Frequently Asked Questions from fellow Dux-Soup users.


Why isn't Dux-Soup showing the Professional Edition features after I upgraded?

Once you have purchased Dux-Soup Pro from the Google Webstore you need to make sure that :
  • Dux-Soup is installed ( by clicking 'add to Chrome' on download.dux-soup.com )
  • You are logged into Chrome with the Google account you used to purchase the item . Click here for details how to login to Chrome )
If the upgrade was successful you will see a red Dux icon () in the Chrome toolbar.

Why is the purchase button disabled when I visit the Chrome Webstore?

Some currencies are not supported by the Chrome Webstore. Click here to switch to US$.

When I click on the purchase button in the Webstore my browsers just sits there, and I'm unable to purchase the upgrade. Why is this?

If your purchase is not going when upgrading via the Chrome Webstore, please get touch with the Google Wallet Payment support team. You can contact them using the 'Contact Us' link on the following page.

My Dux-Soup keeps hanging / freezing / stopping when auto-visiting profiles. Can you fix that?

It sounds like the page loads are stalling, which means Dux-Soup is waiting to recognise the page you are on. This is commonly caused by ads on LinkedIn and we recommend using an ad-blocker to stop this from happening. We use uBlock Origin, click here to download it from the Chrome Webstore.

The drop-down menu is unreliable, it's not giving me the option to auto-visit or download my data. Can you fix that?

It sounds like the page loads are stalling, which means Dux-Soup is waiting to recognise the page you are on. As the drop-down menu is context-sensitive, Dux-Soup will show the incorrect options in the menu until the pageload completes. This is caused by unreliable ads on LinkedIn and we recommend using an ad-blocker to stop this from happening. We use uBlock Origin, click here to download it from the Chrome Webstore.

Do you have any videos demonstrating the key-features of Dux-Soup?

Yes we do. Check our YouTube channel for demonstration videos.

LinkedIn is not allowing me to do any more searches since I have reached my 'Commercial Search Limit'. Can I still use Dux-Soup?

Definitely! The search-limit does not influence the ability of Dux-Soup to visit profiles.
  • via ‘group members’
  • via ‘connections of connection’
  • your ‘direct connections’
  • Google Xray
  • by re-visiting profiles from a previous Dux-Soup download.
In this way Dux-Soup helps you get the most out of your free LinkedIn account. The commercial use search limit will reset on the 1st of each month, check here for more details.

I have arranged a remote support call, do I need to prepare anything?

Our support team uses Chrome Remote Assistance to help users who are stuck with a problem. Once you have arranged a support call, please prepare by following these steps:
  • install the Chrome remote support plugin from here
  • launch the plugin : check step 4 of the following tutorial
  • activate the Chrome Remote assistance app, select "share", and email the code to info@dux-soup.com. Our support team can then login to your computer and have a look at your issue.
  • please open a note-taking app that will be used to communicate during the session.

How do I cancel my Dux-Soup subscription?

You can cancel your subscription via 'Bills and Accounts' in Google Wallet. Once cancelled you can use Dux-Soup Professional until the end of the current billing period.

What is the difference between captured and visited profiles in the Dux-Soup menu?

The number of captured profiles is the current number in cache. These can be scanned and visited profiles. The number of visited profiles is the number of visits in the last 24 hours, based on UTC.






Privacy Policy

What data do we collect, and what don't we.


  • Dux-Soup does not collect any personal data of its users. No email address, no names, nothing.
  • Identification of Dux-Soup users is handled by Google’s Identity Servers. No user credentials are kept on our servers.
  • Dux-Soup does not collect any payment information of any kind.
  • User payments are handled by Google’s Payment Servers.
  • Dux-Soup will collect summaries of LinkedIn Profile Visits to be able to deliver the functionality of the extension.
  • The profile summaries can by used to deliver future value-added services by Dux-Soup.
  • Dux-Soup will store Dux-Soup notes and Dux-Soup tags as these are added by the users.
  • All data collected for a user will be erased after the user hasn’t accessed Dux-Soup for 1 year, or 1 month after requested by the user via our support channel.
  • Dux-Soup does not collect data from any other website or any other activity.

That is all.

Contact Support

Please get in touch with us if your question is not on the list. We can be reached via:

© 2016 Dux-Soup.

The Dux-Soup trademark, brand and product is fully owned and operated by Supertec BV.
Supertec BV is registered in the Netherlands with the Chamber of Commerce (KvK) under 64816931
Supertec BV is registered for VAT under NL855867164B01
The registered office of Supertec BV is Nonnenveld 783, Breda, Netherlands.